Shop policies

Every effort is made here to make clear how we operate. This should be read prior to making any purchases so there are no misunderstandings further on in the processes.

1. The prices stated on the web site, considering delivery is included, are very competitive and reflect the overhead savings we are making in offering these goods for sale over the internet. To enable us to keep these overheads to a minimum the preferred means of contacting The Exotic Furniture Store (EFS) is via email using the Contact Us link.

2. The Exotic Furniture Store (EFS) web site links with PayPal to provide secure credit card payments. At the checkout, once the required delivery information has been gathered, the buyer is transferred to the PayPal web site for the payment process to be completed. This provides total purchaser privacy because the PayPal site handles all the credit card entry and validation.

3. The prices shown on the web site are inclusive of delivery costs anywhere on the U.K. mainland. Any refunds however, if goods have been delivered will exclude delivery costs at £40 per trip incurred irreversibly by EFS.

4. Orders placed on the web site will be included in the next manufacturing and delivery cycle and could be up to 8 weeks. However, if any items are in stock they will be delivered with 10 days and if any items can be fulfilled from stock in transit then delivery could be earlier than the stated 8-9 weeks.

5. Once an order has been placed and accepted, an Order Confirmation email will be sent to the email address given at the time of ordering.

6. Within the next 3 days, a Delivery Notification email will be sent giving the best estimate for delivery.

7. If orders are cancelled at this stage, before the goods have been despatched, a refund of the monies payed will be issued. Cancellation requests must be sent by email quoting the original OrderId Number and preferably containing the original Order Confirmation details. Refunds will be made within 7 working days of receiving the request.

8. Once the goods have arrived in the U.K. and are ready for despatch, the courier will contact the buyer on the telephone number given to arrange a suitable day for delivery.

9. If the courier loads and attempts to deliver the goods on the arranged day but the Buyer isn’t present to receive the delivery we reserve the right to charge the customer £40 per extra attempt at delivery.

10. All goods go through a quality control check before leaving the factory. They are also checked and re - packed with bubble wrap before being passed on to the courier. If the goods are damaged then they should not be accepted from the courier.

11. If for any reason the Buyer wishes to return the goods, he has 7 working days in which to notify us of this via email. We will contact the courier who will then contact the Buyer to arrange pickup, The Buyer will need to re-package the goods, preferably in there original packaging and bubble wrap. Once the goods have been returned and received in good condition a refund, less a) the cost of delivery to you at £40 per item and b) the cost of pickup and delivery back to us at £40 per item, will be credited via PayPal to the card originally used for the purchase within 7 working days.

And the legal stuff

Any typographical or clerical or other error or omission in any sales literature, quotation, price list, acceptance of offer, invoice or other document or information issued by EFS shall be subject to correction if required, without any liability on the part of the Seller.

If any provision of these conditions is adjudged invalid or un-enforceable in whole or in part the validity of the other provisions of these conditions and the remainder of those provisions in question shall not be affected.

If EFS is for any reason not able to deliver the goods ordered by the Buyer then any sum paid by the Buyer will be refunded or re-credited to your account and EFS will notify you at the address given by you in your order form and or via electronic mail. The refund will be made as soon as is possible and, in any event, within 10 days of the reason becoming apparent and EFS will not be obliged to offer any compensation for disappointment suffered.